Trouble shooting in Broadband (Dataone)

Problem	Error-678
Description	This is most common problems. It is due to poor connectivity. Problem can be anywhere between B.RAS - Tier 2 - DSLAM - Modem - PC of the customer.
Remedy	Switch off / Switch on Modem (Power Switch at the back of modem ) and wait for 2 minutes. Then retry.
	If problem is not solved then Reset Modem [Back pin (in the hole) to be pressed in switched ON condition] [Note : Link PC in black type Modem or WAN / LAN in white type Modem will go Off and then ON and system may be stable. Then retry.
	If problem is still not solved then a)Check link lamp in Black type Modem or WAN lamp in White Modem. If it is blinking, then it is line problem. b)Check Modem to splitter connectivity. i) Jack in & Jack out the cable of / to the modem and to the splitter ii)Jack in & Jack out the telephone connection of the splitter.
	If lamp is still blinking - then it is due to poor line condition / fault. The case has to be referred to Area Broadband Team for attending the fault.
Problem	Error-691
Description	User id and Password problem.
Remedy	The case is to be referred to Central Broadband Team (08.00 AM to 08.00 PM). Central Broadband Team will reset the password and intimate that password has been reset.
Problem	Error-769
Description	LAN not enabled.
Remedy	The LAN Card has to be enabled by following the steps given below. i)Go to Desktop. ii)Click "My Network Place". iii)Select Properties. iv)Click "Enable the local network".
Problem	Error- 797
Description	Modem or LAN driver problem
Remedy	Reset the Modem (in on condition ) by pressing button available in the backside hole of the modem and wait for 2 mintues and then log on. If the problem is not solved then call your vendor to check computer LAN Card driver.
Problem	Error-718
Description	i)Peak Hour - This problem occurs if loading is high on the system and number of customers exceed the call handling capacity of B.RAS. ii)Slack Hour -This problem occurs if PPPoE is corrupted.
Remedy	i)Peak Hour - Please try after some time. ii)Slack Hour - Please load PPPoE again.
Problem	Error - 630-633
Description	Computer LAN Card problem.
Remedy	LAN Card has to be changed.
Problem	OSP Internet is working, Data One is not working
Description	Cable Internet is working. Tata / Reliance is working but Data One is not working. Data One is working through LAN Card. Problem can be seen by observing PC lamp (in black modem) LAN lamp ( in white modem) which might not be glowing or may be blinking.
Remedy	LAN Card has to be changed.
Problem	Site not opening from Data One
Description	From VSNL sites are opening, Dial-Up sites are opening but from Data One sites are not opening. Probable reasons i)Internet explorer is not supporting the Pope (may be pirated OS). ii)Virus corrupting Internet explorer.
Remedy	The customer is requested to set it right.
Problem	BSNL BB DNS server may be having problem.
Description	DNS is not responding.
Remedy	Ping-61.1.96.69 or 61.1.96.71 and check up whether DNS is responding.

Broadband Utilities

To see usage details	Log in to Broadband, Go to 10.240.43.216 or 10.150.128.195.
	Click on Service Record. Details of the current month usage and previous month will be shown.
To change password	Log in to Broadband, Go to 10.240.43.216 or 10.150.128.195.
	Click on 'change password', give 'Old password', 'New password' and confirm. Password will be changed.

Trouble shooting of Broadband Modems

White Modem

After switch ON wait for 2 to 3 minutes to get the modem stable.

If telephone line / dial tone problem, contact '198'. If Broadband / Internet not working, contact '1800-424-1600'.

Lamp features i)Power - ON - Red ii)WAN -Yellow when stable OK when blinking Data transfer when not stable Line is faulty iii) LAN - Green when stable OK when blinking fast Data transfer when blinking slow Modem to PC link problem iv)PPPoE - No use. Reset pin is at backside Hole - to be reset whenever required in ON condition of the modem.

Black Modem

After switch ON wait for 1to 2 minutes to get the modem stable.

If telephone line / dial tone problem, contact '198'. If Broadband / Internet not working, contact '1800-424-1600'.

Lamp features i)Power - ON - Red ii)WAN -Yellow when stable line is OK when blinking slow, line trouble. iii)PC - Green when stable OK    PC - Off- PC not connected iv)Data - Green - Flashing - Data transfer Reset pin is at backside Hole - to be reset whenever required in ON condition of the modem.