Untitled Document
Telecom Consumer Charter
1
Name and address of the service provider :
Office of CGMT, BSNL, Karnataka Circle No.1, Swami Vivekananda Road BANGALORE-560008
2
Services offered by the service provider including the details of geographic areas where such services are available
3
Terms and conditions of service offered by the service provider
4
Quality Of Service parameters specified by the authority in respect of each of the services.
5
Quality Of Service promised by the service provider in respect of each service and geographic area
6
Details about the equipment offered to the consumer by the service provider in respect of any of the services :
Telephone instruments, ADSL modems, routers, EPABX etc.
7
Right of consumers under the different regulations, orders and directions issued by the authority and in particular those relating to tariff, Mobile Number Portability, Telecom Commercial Communications Customer Preference Regulations, 2010(TCCCPR) and VAS.
8
The duties and obligations of the service provider under the different regulations, orders and directions issued by the authority and in particular those relating to tariff, MNP, TCCCPR and VAS.
9
General Information Number
10
Consumer Care Number
11
Complaint redressal mechanism, including complaint redressal procedure and the time limits for the redressal of the complaints
12
Email, contact address, telephone number and facsimile numbers of the Appellate Authority and time limits for the disposal of appeals
13
Procedure of termination or disconnection of each service offered by the service provider :
Written application to be submitted to respective customer service centers
14
Any other information that may be specified by the authority from time to time