• 1500/1800-345-1500 (Landline/Broadband) | 1503 (Mobile)
KARNATAKA TELECOM CIRCLE

 

 

INTRODUCTION:

A) ORGANISATION

 The Department of Telecommunications providing, vital Telecom. services throughout the country was transformed into a PSU, named as BSNL with effect from 1st October 2000.

Karnataka Telecom Circle is under the administrative control of Chief Managing Director (CMD), BSNL Corporate office, New Delhi and is one of its administrative unit headed by Chief General Manager, Karnataka Telecom Circle who is also the Chief Executive Officer (CEO) for QMS implementation.

Karnataka Telecom Circle comprising of 19 Secondary-Switching Areas (SSAs)/ Mobile services at various district Head quarters of Karnataka, which in turn are headed by a PGMs/GMs/TDMs and Mobile Service Units are headed by GMs.

Karnataka Telecom Circle, BSNL is having the responsibility of Planning, Designing, Procurement, installation and maintenance of Telecom Network and to ensure Sales & Marketing and provision of services at competitive rates to our Esteemed Customers in Karnataka Telecom Circle as per BSNL Corporate Office guidelines.

The Core Function of this Organization is to provide and maintain the following services to meet the customers’ requirements.

The details of services are:

  • Basic Telephone Services providing Voice and Data such as

    •        1. Fixed and WLL telephones

           2. Internet service (Sancharnet /DIAS/ Broad Band/Leased Line Internet)

           3. Leased Circuits including MLLN

           4. Intelligent Network Services (ITC, UAN, FPH, PRM, Tele Voting etc)

           5. Integrated Digital Network Services (ISDN)

           6. STD/ISD PCOs/CCB/LOCAL/VPT/IN PCOs Services

           7. Phone Plus facilities

  • Cellular phone service both Post paid and Prepaid.
  • Customer Care services through CSCs, & CSRs.
  • Planning for New Services, Upgradation / Expansion of the existing Services/Network.
  • Inventory control and material management.
  • General Administration and handling staff grievances & welfare.

  • HRD development through training /seminars/Workshops.
  • Public relation and handling grievance redressal system.
  • Infrastructure provision and POI connectivity to other private BSO/UASL /Cellular operators.

  • Marketing, and sale promotion of BSNL services/products.

  • Maintenance of Switching, Transmission and External network systems.

B) VISION

To be a high tech customer oriented unit of BSNL with emphasis on value addition enabling BSNL to become the largest telecom service provider in Asia.

MISSION

To provide world-class, state-of-art technology Telecom Services on demand, for our customers at Competitive price.

SERVICE REQUIREMENTS:

The organization has the ability to meet the defined service requirements, viz.

  • Planning, Installation, Operations, maintenance & provisioning of telecom service as per BSNL guidelines.
  • Quality of Services as per BSNL/TRAI norms.

C) RTI Act-2005:

The Chief General Manager Telecom. (CGMT), is the FAA (First Appellate Authority) for RTI Cases pertaining to the Circle Office. The General Manager (HR & Admin) is nominated as the CPIO (Central Public Information Officer). The AGM(Establishment) is the CAPIO (Central Assistant Public Information Officer) nominated for Circle Office.

All the 19 SSAs are headed by the Principal General Managers/ General Managers /Telecom District Managers, who are nominated as FAAs. Also, the CPIOs/CAPIOs are separately nominated for all the SSAs and also for each Units like Civil wing, Electrical wing, Mobile Services (Operations) and Mobile Services (Development) and RTTC Mysore. The list of all the RTI authorities of entire Karnataka Circle is published in the BSNL Circle website and is being updated from time to time.